Privacy Policy

Effective Date: 7/6/2022

Privacy Policy & Disclosures

HomeSafe strives to provide industry leading services to our customers, and as part of that goal, we at HomeSafe want to ensure that your privacy concerns are met. HomeSafe and its related companies that operate under this Privacy Policy want to make sure your Personal Information is protected and that you understand the policies and practices that we have in place to protect you. Please read this Privacy Policy to understand what Personal Information may be used, retained, or shared by HomeSafe, and what rights you have, under applicable law, related to your personal information as maintained by HomeSafe.

Your Acceptance of this Privacy Policy

By using the Site, including, without limitation, subscribing to services and/or continuing to receive information from HomeSafe, you signify your acceptance of this Privacy Policy, and you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. The decision to provide this information is optional; however, if you decide not to register or provide such information, you may not be able to use certain features of the Site or other services. This Privacy Policy is subject to the Terms of Use posted on the Site.

Personal Information We May Collect

Personal Information could include any information that can reasonably identify or be linked to an individual consumer or household, and does not generally include publicly available information, de-identified information, or information that is protected under other applicable federal or state laws.

How We Collect Personal Information

HomeSafe only collects Personal Information for internal purposes, such as to provide you with the Site, Services, to notify you of new products or services, and to otherwise communicate with you.

HomeSafe may collect and obtain your personal information from several sources:

  • Directly from you, the customer, as part of the sale process of the Service Contract and claim process;

  • From third party vendors who are authorized or instructed by you to provide us with your personal information;

  • Independent Sellers of Service Contracts;

  • Payment or transaction claim payments, reimbursements, monthly premium payments, or refunds;

  • Fulfillment companies and related vendors;

  • Activity and submissions on our website; or

  • Other third parties who are necessarily involved in the processing and resolution of customer claims.

Categories of Personal Information We Collect

Category Examples Collected
A. Identifiers A real name, alias, postal address, unique personal identifier, online identifier, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. YES
B. Personal Information Categories A name, signature, social security number, address, telephone number, passport number, driver’s license or state identification card number, bank account number, credit card number, debit card number, or any other financial information. YES
C. Classification Characteristics Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). NO
D. Commercial Information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES
E. Biometric Information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F. Internet or Other Similar Network Activity Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. YES
G. Geolocation Data Physical location or movements. NO
H. Sensory Data Audio, electronic, visual, thermal, olfactory, or similar information. YES
I. Professional or Employment-Related Information Current or past job history or performance evaluations. NO
J. Non-Public Education Information Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences Drawn From Other Personal Information Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. NO

Sharing Information & Your Consent to Sharing

HomeSafe may share your personal information and non-personal information with third parties for the purpose of allowing them to provide information about products and services that we think will be of interest to you. By providing personal information on or through the Site, or in connection with services provided by HomeSafe thereon or in connection therewith, you agree: (i) all information you have provided is true and correct to the best of your knowledge; (ii) you are establishing a business relationship with Company; and (iii) you are requesting and expressly consenting to be contacted via telephone, email, and/or mail by us and our partners and affiliates, regardless of whether your telephone number is on any Do Not Call list(s).

From time to time, HomeSafe may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, customer relationship management, data storage and management, and direct marketing campaigns. We provide our Service Providers with only the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, in order to protect your Personal Information from unauthorized access, use or disclosure.

We may work with third-party marketing and advertising companies (“Ad Networks”). These companies may collect and use information about your use of the Site or services in order to provide advertisements about goods and services that may be of interest to you. Advertisements may be shown via the Site, the services, or third-party sites. These companies may place or recognize a unique cookie on your computer or use other technologies such as Web beacons. Our Privacy Policy does not cover any use of information that an Ad Network may collect from you. It also does not cover any information that you may choose to provide to an Ad Network or to an advertiser whose goods or services are advertised through the Site. For more information about ad cookies, and to “opt-out” of the collection of information by some companies that allow you to do so, please click here.

We may share personal information and non-personal information with businesses controlling, controlled by, or under common control with, Company. If Company is merged, acquired, or sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer personal information and non-personal information in connection with such transaction.

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and non-personal information about you to government or law enforcement officials or private parties when compelled by law or court order to do so or if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property or rights of Company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

No Collection of Information from Children

The Site is not intended for users under the age of 18, nor do we knowingly collect, retain or share information in connection with the Site from children under the age of 18.

How We Store Personal Information

Your privacy and Personal Information are of the utmost importance to HomeSafe, and we have implemented technical, procedural, and administrative safeguards to ensure that the Personal Information retained by HomeSafe is secure and protected against any unauthorized access or use. Here at HomeSafe, we limit our storage and retention of Personal Information to what is reasonably needed in order to provide services to our customers.

Our employees and team members understand and appreciate your privacy concerns, as we are all every day consumers like you. Our representatives and employees handle any Personal Information they encounter with confidentiality in mind. Additionally, we only partner with industry vetted software and technology platform providers.

Your Rights Under State Consumer Data Privacy Laws

Depending on your state of residence, you may have certain rights to your Personal Information which may include the following:

  • Right to Know – you have the right to know what Personal Information has been collected on you and who has access to your Personal Information.

  • Right to Access – you have the right to access your Personal Information maintained by HomeSafe.

  • Right to Copy – you have the right to request a copy of your Personal Information maintained by HomeSafe.

  • Right to Modify – you have the right to modify the Personal Information maintained by HomeSafe.

  • Right to Delete – you have the right to delete the Personal Information maintained by HomeSafe.

  • Right to Opt-Out – you have the right to opt-out of the sharing, use, sale, or disclosure of your Personal Information to third parties.

  • Right to Opt-In – you have the right to opt-into the sharing, use, sale, or disclosure of your Personal Information by third parties.

  • Right to File Complaint – you have the right to file a complaint with the appropriate state regulatory agency if you believe there is a violation of your data privacy rights.

  • Right to Initiate Private Cause of Action – you have the right to initiate a private lawsuit if you believe there is a violation of your data privacy rights.

  • Right against Discrimination – you have the right not to be discriminated against for filing a complaint if you believe there is a violation of your data privacy rights.

Your privacy rights may be different depending on your state of residence and may not include all the categories identified above. There may also be exceptions and limitations to your privacy rights that are not identified here. For more detailed information regarding your rights, how and when to exercise your rights, and other related matters, we recommend that you review the laws and regulations on consumer data privacy specific to your state of residence.

How to Make a Data Request to HomeSafe

If you would like to exercise the data privacy rights available to you in your state of residence, please use the request form link below and provide all required verification information. Pursuant to state law, HomeSafe is not permitted to provide any Personal Information in response to a consumer request if the consumer request cannot be verified. For a request to be verified, you must provide sufficient information so as to allow HomeSafe to confirm your identity and your right to the requested Personal Information. HomeSafe will deny all unverifiable consumer data requests.

You may complete data requests and opt out requests here:

OR you may call this toll-free phone number: 1-800-332-4177

OR you may contact us at:

HomeSafe
Attn: Customer Service
2154 East Commons Ave, Suite 3000
Littleton, CO 80112

Once HomeSafe has received your verified data request, we will make reasonable efforts to respond within 45 days after verification is complete. If HomeSafe requires additional time to process your request, we will notify you in writing, provide the basis for the extension of time, and identify the new deadline for HomeSafe to complete your data request. If you wish to dispute a response to your data request or for any other legal concerns regarding your data request, please email customerservice@homesafe.com. Please state “Data Request Dispute” in the email subject line.